Our technology operations centre provides ‘follow-the–sun’ support, ensuring that all aspects of your company’s lifeblood is tracked, reported and maintained. Our financial clientele require up-to-the-minute real-time support and demand the very best from our technology operations centre. The system design has been perfected over the years to manage global real-time transactional systems, and can handle just about anything.
SNMP Real-time Reporting
We supply a blue chip-level SNMP monitoring system built on open-source technology;great for budgets and great for up-time. All systems are bespoke developments based on client architecture.
Core Counter Checks
Alongside the bespoke monitoring points that are written just for your business, our responsive monitoring system includes our default 82 point infrastructure check. This covers Disk Array, Security, Virtual Cluster, SAN, Patches and Antivirus.
24/7 Infrastructure Support
Our monitoring service is 24/7 and 90% of the time we rectify issues before our clients are even aware of them – all communicated personally in our Daily Management Report.
Our sleep-at-night service ensures that 3Gi Directors are woken with major IT incident issues so that your management team can concentrate on the business objectives. Whilst the technology issue is being remediated, we solve and manage any IT impact on the business.
With backup data growing by the day, we build a bespoke backup and replication strategy for your organisation which is tracked and tested at every juncture.
Daily Management Report
Often overlooked by our competitors, our ‘human-written’ technology overview is sent out each day, giving you an operational window into your whole IT estate every morning.