At 3Gi, we use the experience and commercial buoyancy our blue chip pedigree gives us to ensure that your infrastructure is engineered as if you had your own personal team of Architects, Infrastructure Consultants, Project Directors and Service Delivery Managers. All packaged together with a commercial model that puts all the power directly into the hands of the client, without conflicts of interest that come from ’profit-lead advice’.
The IT support industry in the UK is a multi-billion-pound business and, unfortunately, the vast majority of the vendors in this market operate with a ’break-fix” or ’pay-as-you-go’ mentality, which is neither good for clients nor the actual IT support companies themselves. If you have ever wondered why your IT partner is uninterested in you, or does not seem to be guiding you to the correct technology solution, there are usually two main reasons for this:
1.) The Industry they operate in is high-turnover, with a low-margin monthly support fee. This means they need to offer ancillary products and technical solutions they know they can make a good margin on, as opposed to what really suits your business (i.e. the type of cloud they offer may be with their preferred reseller, instead of one that allows you flexible compute hours for instance).
2.) The majority of IT support firms do not have the pedigree to cultivate the skills required to offer everything available on the market, which again means you get offered technology that fits their model and skillset, as opposed what is right for you. This conflict of interest is systemic to the industry and, sadly, it’s what gives IT support a bad name.
At 3Gi, we use the experience and commercial buoyancy our blue chip pedigree gives us to ensure that your infrastructure is engineered as if you had your own personal team of Architects, Infrastructure Consultants, Project Directors and Service Delivery Managers. All packaged together with a commercial model that puts all the power directly into the hands of the client, without conflicts of interests that come from ’profit-lead advice’.
We have a completely open-book policy on all services and recommend you sign direct core services (i.e. Cloud with Microsoft / Internet with Virgin). The main reason for this is that we need to be trusted as part of your team and, for this, it’s vital that we rule out any possible conflicts of interest. In some cases, we can obtain products or services cheaper than you can, so we will just show the price we pay for items – open-book pricing. This would apply to items like HP Hardware etc. But, for vital core services, items which with the right guidance you can obtain direct, it makes no sense to give this business – and therefore the contractual power – to your IT support vendor. We will organise and manage this for you but, for critical items like your Internet Line or your cloud servers, it can be cheaper and more commercially sensible for you to own this relationship direct. This is also one of the reasons our contracts are one-month=rolling. If you are not contractually tied to us, then we know you are with us for good service and the symbiotic relationship (not because you’re brought into a contract for three years).
3Gi Technology’s origins are building large-scale enterprise technology for global investment banks or government departments. Our team has over 20 years’ experience doing this and our project portfolio is counted in seven-figure digits. We deliver everything from multi-million-pound data-centre virtualisation projects, through to architecting low-latency real-time trading systems. Our management team do not sit behind desks – they are architects and consultants to the world’s cutting-edge technology innovations. All of this knowledge and expertise is pumped into 3Gi Technology, which is why we have the engineering capacity to bring every possibly piece of technology to you without having to charge you for specialist consultancy. Because these skills are grandfathered into the working days of the management team, this knowledge is transferred and cascaded down to the whole engineering team at 3Gi. This means, as a 3Gi client, you get access to skills which are usually only reserved for the capital spend-power of the big blue chips.
You will find our blue-chip pedigree is what keeps our staff turnover so low. Most IT support firms will boast having Microsoft qualifications and ’commitment to technology’ but, the truth is, running IT teams can be tough because there is a very high turnover of staff in the IT industry and Microsoft exams are easy enough to cheat your way though (Google brain dump etc.). Once a member of your team has used these resources to ’expedite’ their qualification then they can often move on to the next company. So, if your existing IT support provider has a high turnover of staff, it’s worth noting that this is an industry problem and not 100% their fault. What we have to appreciate is that, to retain staff, you have to have a pedigree that people can be proud of and skills they know they can’t learn just anywhere. Our engineering team know they are part of something unique in the industry, part of an emerging sector to bring enterprise-level engineering to companies that, until now, have only been able to afford ’break-fix’ IT support. This is why our staff turnover is as low as 4% per year.