Sentiment Analysis

By quickly gathering the data to understand the voice, tone and feel of interactions, and classifying the polarity of text or audio data can quickly help businesses gain key insights into the delivery of their services. 

The most usual form of sentiment analysis is the type that helps businesses understand service analytics, such as running analysis on transcriptions of audio streams from sales or service calls. A massive benefit to any organisation that puts service at the core of its operations. Understanding whether interactions with customers are positive, negative or neutral and looking for key trends allows any board to see insights never seen before – including real time alerting for unhappy customer interactions and getting in depth insights into what makes interactions positive. We have helped businesses (including our own) transform their service delivery mechanism by assisting them with Sentiment Analysis capability.  

Our experience and use of external tools, including Google, AWS and Azure allows us to work with client sentiment analysis over any data platform including Service Desks, Sales and Marketing platforms or Social Media.