By quickly gathering the data to understand the voice, tone and feel of interactions, and classifying the polarity of text or audio data can quickly help businesses gain key insights into the delivery of their services.
The most usual form of sentiment analysis is the type that helps businesses understand service analytics, such as running analysis on transcriptions of audio streams from sales or service calls. A massive benefit to any organisation that puts service at the core of its operations. Understanding whether interactions with customers are positive, negative or neutral and looking for key trends allows any board to see insights never seen before – including real time alerting for unhappy customer interactions and getting in depth insights into what makes interactions positive. We have helped businesses (including our own) transform their service delivery mechanism by assisting them with Sentiment Analysis capability.
Our experience and use of external tools, including Google, AWS and Azure allows us to work with client sentiment analysis over any data platform including Service Desks, Sales and Marketing platforms or Social Media.
3Gi consulted, designed, and migrated our entire operation to Azure. This has brought stability to our business and removed technology barriers that were often getting in the way of developing our business strategies
Investment Director, Buckland Capital.
The 3Gi Team have contributed wonderfully to our ongoing obsession with Digital Transformation
The approach from 3Gi has been professional from the start with a full implementation plan. The response has been fantastic and more importantly, the transition has gone smoothly for my operations team
Owner, Chiltern Cold Storage Group.
I have been working with 3Gi for many years now and they have consistently delivered exceptional service
Finance Director, HEB
The whole digital transformation experience with 3Gi was outstanding, 10 out of 10
Co-Founder, Keatons Estate Agency
To either discuss any requirements you have or let us run you through some of our own Sentiment Analysis projects, including sharing any templates and guides we have on the subject.