C-Level Support
MSP
Cloud
Workforce Optimisation
Cyber Security
Artificial Intelligence
Managed Services/Microsoft CSP & Cloud FinOps
Your Microsoft estate, turned from a line on the P&L into a managed asset.
As a Tier 1 Direct Cloud Solution Provider we buy from Microsoft directly — and pass the commercial room that creates back to you as a service overlay: open-book pricing, our proprietary CSP Client Hub, a 15-minute licence-change SLA, concierge billing and a FinOps discipline that recovers the quiet leakage most resellers never touch. Twenty-five services across eight pillars, all standard, all in-house.
Tier 1 DirectOpen-book pricing15-minute change SLAModern Work · AI · Security
10%
Typical waste in an untagged Azure estate
What FinOps recovers
72%
Maximum Azure saving via reservation + scaling strategy
Modelled against real usage
3yr
M365 E3/E5 & Copilot fixed-price terms now in CSP
Renewal-accident protection
15-min
Change SLA on standard licence operations
8am–6pm UK core hours
01 The service overlay
Eight pillars, twenty-five services.
Most resellers compete on the margin of the licence. We compete on everything around it — the commercial modelling, the visibility, the billing, the estate hygiene, the Microsoft relationship and the governance. This is the overlay that buying direct lets us build.
A
Commercial & Pricing
Open-book pricing with a single fixed margin, documented monthly. Reservation, commitment and PPA modelling. Partner-Earned Credit and Microsoft incentives passed back transparently.
B
FinOps & Visibility
The proprietary CSP Client Hub: M365, Azure, Lighthouse and Advisor in one place. Workload tagging with named owners. Run-rate KPIs tied to your business. Anomaly & variance alerting.
C
Concierge Billing
A bill that reconciles line-for-line with Microsoft Cost Explorer, reshaped to your finance process — cost-centre, department or project allocation — with a walk-through each cycle.
D
Licence & Estate Management
The 15-minute change SLA. Adoption, utilisation and abandonment tracking per SKU. A 90-day renewal review window that ends the accidental auto-renewal.
E
Microsoft Support & Escalation
Direct Partner Center case management, Cloud Consults and P1 escalation. A dual support model: use our Microsoft entitlement when yours is exhausted, at zero cost.
F
Architecture & Advisory
Well-Architected reviews across both M365 and Azure, a second-opinion security appraisal, Azure cost & architecture optimisation, and specialist strategic advisory.
G
Governance & QBRs
Quarterly business reviews with workload owners in the room, a decision log and architecture record, and run-rate forecasting against agreed budget envelopes.
H
Partner Manager as a Service
We act as your interface into Microsoft — account manager and solution architect introductions, programme eligibility mapping, joint sign-off, and certification support.
02 The CSP Client Hub
We obsess about the quiet leakage, not the margin.
Most people obsess about the margin on the licence. We obsess about under-utilisation, wrong-term renewals, untagged Azure and over-provisioned SKUs — the leakage that quietly accumulates 3% at a time until the renewal conversation gets awkward. Our proprietary CSP Client Hub is where that visibility lives: every utilisation metric, every cost line, every recommendation and every workload owner in one place.
Every workload owned by a named human
The reason your last FinOps initiative stalled is that nobody owned a number. We tag at the business workload level — sales platform, dev environments, customer data lake — not the VM level, and attach an accountable owner to each. So “why did workload B jump 32%?” gets answered by the person who owns workload B.
KPIs tied to your business
Pure cost reporting tells you what you spent. KPIs tell you whether you spent it well. We tie M365 spend to headcount (£ per seat) and Azure spend to revenue (£ of Azure per £ of revenue), then drive optimisation against those numbers every quarter.
Variance surfaced, not buried
The Hub flags variances against your agreed run rate at a 5% workload threshold, drills into the workload responsible, and routes the alert to the named owner before the month closes — plus adoption-drop alerts like “70 unused E5s, 90 days”.
The 15-minute change SLA
Mail us inside core hours and we respond within ten minutes; standard licence changes — add, remove, reassign, change SKU — complete within fifteen. No portal queue, no email chain, no “we’ll get to it tomorrow”.
03 Service tiers
Service that scales with your Microsoft spend.
Every customer gets the foundations — open-book pricing, the 15-minute change SLA, the CSP Client Hub, direct Microsoft escalation and concierge billing. The frequency and depth of the advisory layer scale with combined M365 + Azure spend. Tiers are bands, not contracts: you move between them as your estate grows, without changing the pricing model.
Tier 01
Small
£0–£10K / month. For estates where the foundations matter most — pricing transparency, fast licence management, and protection against the renewal accident.
- Open-book pricing & single fixed margin
- 15-minute change SLA
- CSP Client Hub with run-rate visibility
- 90-day renewal review & quarterly redundancy sweep
- Annual Well-Architected Review (one platform)
- 2 hours strategic advisory / quarter
Tier 02
Scale
£10K–£30K / month. Where FinOps and governance pay for themselves several times over the margin — ownership, KPIs and structured reviews.
- Everything in Small, plus —
- Full FinOps overlay with named workload owners
- Run-rate KPIs (£/head, £/revenue) & 5% variance alerts
- Quarterly Business Review with workload owners
- Bi-annual Well-Architected (both platforms) & annual security appraisal
- 8 hours strategic advisory / quarter
Tier 03
Enterprise
£30K+ / month. Continuous optimisation, standing Microsoft engagement, and the advisory depth for multi-workload, multi-business-unit complexity.
- Everything in Scale, plus —
- Monthly bill review & FinOps variance review
- Quarterly Well-Architected & security appraisals
- Continuous Azure cost optimisation & PPA assessment
- Dedicated Partner Manager (PDM) as a Service
- 20+ hours strategic advisory / quarter
04 Side by side
A typical reseller. And then us.
No naming names — but this is what we see when we audit a new Microsoft estate, and what we put in place when we take it over.
| Typical reseller | 3Gi · Tier 1 Direct | |
|---|---|---|
| Pricing model | Hidden margin. One discounted hero SKU. Premium quietly loaded on the rest. | Open-book. Buy price visible. Fixed margin, documented monthly. No loss-leaders. |
| Microsoft relationship | Via distributor chain. Two markups, two layers. | Direct. We buy from Microsoft, you buy from us. No distributor markup. |
| Billing | Distributor’s cycle. Doesn’t tally with Cost Explorer. Generic format. | Your cycle, your format. Matched to Microsoft line-for-line. |
| Cost management | “Log in to the portal.” A spreadsheet job. Nobody owns the number. | Workload-tagged. Owned by named stakeholders. Monthly variance by owner. |
| FinOps platform | Spreadsheets. Maybe a portal screenshot in a slide. | The CSP Client Hub: M365 + Azure + Lighthouse + Advisor in one place. |
| Licence changes | Email a ticket. Wait. Chase. Auto-renewals tick over. | 15-minute SLA. 90-day renewal review. Adoption tracked. |
| Support escalation | Reseller → distributor → Microsoft. Three queues, lost context. | Direct to Microsoft Partner Center. Cloud consults & P1. One queue. |
| Partner-Earned Credit | Pocketed. You never see it. | Passed back transparently, funding the FinOps overlay you actually need. |
| Specialist designations | Generic CSP. Maybe one designation. | Modern Work, AI & Security — three Microsoft specialist designations. |
| Strategic engagement | Sell and forget. Next conversation at renewal. | QBRs with workload owners. Decisions logged. Variances explained. |
05 The free Cloud Spend Audit
A 10-minute conversation. A one-page recovery summary.
The entry point is free. We ask a short set of questions about what you get from your current partner, do a commercial appraisal of your bills, and send you a report identifying the gaps — partner management, governance, commercial, service — and what’s recoverable. No commitment, no sales theatre. About a week from kickoff to readout.
1
~10 min
Discovery call
What you buy, from whom, on what terms — and what you actually get from the relationship beyond the bill.
2
~2 days
Commercial appraisal
Open-book pricing comparison, margin analysis, renewal-exposure check and SKU-mix appraisal.
3
~3 days
Estate gap analysis
Well-Architected appraisal of M365 + Azure, tagging & FinOps maturity, reservation/scaling and security posture.
4
~1 day
Recovery summary
A one-page summary: commercial delta, governance gaps, service gaps and a quantified recoverable.
5
Your call
Decide
Stay where you are with new ammunition, move to us, or keep the audit as a benchmark. No follow-up pressure.
Start here
Free Cloud Spend Audit. No sales theatre.
A 30-minute readout covering open-book pricing comparison, tagging & FinOps gap analysis, reservation modelling and a security-posture appraisal — with a one-page summary of what’s recoverable. You decide what happens next.
Typical engagement starts within 5 working days · CSP migration with zero downtime · Existing contracts honoured to expiry
A Digital Transformation Company.