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Managed Services/vCIO & IT Governance
You don’t need to hire a CIO. You need the function.
The vCIO is the strategic, accountable layer that sits across managed services, security and intelligence — answerable to the board. It runs the steering committee, owns the governance framework, tracks a handful of board-ready metrics, and decides where budget should shift between MSP, MSSP and MIP each cycle. It is the layer that surfaces the savings, proves them, and reinvests them.
IT steering committee3-year rolling roadmapLive risk registerGovernance pack
The overarching layer
One governance framework across MSP, MSSP and MIP.
The vCIO unifies the three disciplines under one framework so technology decisions line up with business outcomes — and so the trade-offs between running cost, security posture and intelligence investment are made deliberately, not by accident.
Strategy & roadmap
An IT steering committee that ingests business objectives and turns them into a three-year rolling roadmap with maturity scoring, milestones, KPIs and budget forecasting.
Governance & risk
A target operating model, a live risk register across technology, security, vendor and continuity, consolidated SecOps reporting, and financial governance across Opex / Capex and TCO.
Budget direction
The vCIO decides where budget should shift between MSP, MSSP and MIP each cycle — and makes the case for it — so the efficiency dividend lands where it pays back.
How we run it
Programme managers, not account managers.
This is a deliberate, structural choice — and worth saying out loud, because it is the opposite of the incumbent most clients are leaving.
Advisory, not transactional
We don’t employ account managers. We employ programme managers with real technical competency, working with the wider team against your roadmap. No commission-led incentive to drop an upsell into every meeting — we say no to a recommendation as readily as yes.
The insourced model
Where you have an internal IT person, we treat them as part of the team, not someone to displace. We recruit, mentor and develop them, build a roadmap for their growth alongside the technology roadmap, and share Jira so they have full transparency over every ticket, change and project.
Open-book commercials
Licensing below RRP. Ancillaries — internet lines, hardware — priced as if we were your internal finance director, not the supplier. No constant monetisation of every conversation: the trust is the product.
A handful of metrics that mean something
Not forty KPIs — a board-ready few: SLA and NPS performance, risk-mitigation progress, security posture, financial performance and roadmap progress. Reviewed on a fixed cadence, owned by named people.
The governance pack
Due-diligence-ready by default.
The governance pack is what makes us credible at board and PE level — and what turns a difficult moment (a sale, a fundraise, a carve-out, an audit) into a non-event. Around 60% of our clients are PE-backed, so we have lived through the events that matter.
✓
Security risk register — risks mapped to mitigations and to the investment decisions that fund them.
✓
Backup audit — systematic, immutable, dual-vendor, dual-location, monitored daily. (See Business Continuity.)
✓
BI audit — data sources, ownership, reporting capability and AI-tooling readiness.
✓
Cyber Essentials Plus posture — with the auditor relationship managed by us. (See Managed Security.)
✓
A roadmap document — where the business is on its technology journey, where it’s going, and what’s funded.
When PwC or your buyer’s diligence team turn up, the worst time to discover you don’t have answers is the moment they ask. With the governance pack already in play, due diligence becomes a breeze. Exit track record: Stratton Parker (BNP Paribas), Norwich (Thermo Traffic), FCBI (Thomson Reuters) — plus live PwC-led carve-out support.
The cadence
A governance rhythm you can set your watch by.
Weekly
Operational review
Service performance, open incidents and the day-to-day — keeping delivery and your internal IT in lockstep.
Monthly
Service review
SLAs, MTTR, ticket trends, security detections and patch/vulnerability closure — the operational health of the estate.
Quarterly
Business review (QBR)
Roadmap progress, risk-mitigation status, financial performance and cost savings — and the decision on where budget shifts next.
Annually
Strategy review
Resilience and compliance audits, maturity re-scoring, and the refreshed three-year roadmap.
Escalation, defined
Service Desk Engineer → Service Delivery Manager → vCIO → client executive stakeholders. Critical security incidents escalate immediately to the Security Operations Lead and vCIO, with executive notification within 30 minutes.
Start here
Start with a Total Cost of Ownership review.
Not a switching conversation — an audit, a like-for-like commercial comparison, and a new operating-model proposal. We start from “you reached out to us.” Even if you stay where you are, you’ll leave knowing the conversations you should be having.
Programme managers, not account managers · Open-book commercials · 30-day rolling agreement
A Digital Transformation Company.