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Managed Services/Modern Workplace & Endpoint

The modern workplace is the cost-reduction programme.

Windows 11, fully Intune-enrolled. Autopilot zero-touch build — laptops arrive at the user pre-configured, they log in once, applications deploy, and no engineer ever touches the device. Microsoft 365 Business Premium as the ecosystem licence, Defender as the EDR layer, and SaaS-first line-of-business apps. The result is an estate 60–70% more efficient to support than a legacy one.

Windows 11IntuneAutopilot365 Business PremiumDefender EDR
Book a TCO review →See the economics
The stack

What a modern workplace actually looks like.

Not a buzzword — a specific, deployable stack. Each layer removes touch, removes cost, and removes a class of tickets. Most of it you are already paying Microsoft for; the value is in deploying it properly.

Windows 11 + Intune

A fully Intune-enrolled Windows 11 estate — policy, compliance, encryption and patch automation managed centrally, with device compliance reported continuously.

FoundationCentrally governed endpoints

Autopilot zero-touch build

Laptops ship straight to the user, pre-configured. They log in once and applications deploy themselves. No engineer touches the device — provisioning stops being a job.

The unlockZero-touch provisioning

365 Business Premium

The ecosystem licence. Microsoft rolled roughly 90% of what most businesses need into Business Premium — and keeps adding. One licence instead of a drawer of overlapping tools.

Consolidation~90% of needs, one SKU

Defender as EDR

Around 70% of our estate now runs on Defender for the endpoint-protection layer. Two years ago that wasn’t a credible move; today it is — and it removes a duplicate third-party AV bill.

Built-inNo double-paying for AV

SaaS-first line of business

ERP, finance and comms cloud-hosted by default. Servers go away, networks get simpler, and the attack surface and maintenance burden shrink with them.

SimplifyFewer servers, simpler networks

Adoption, done properly

Modern tooling only pays back if people use it. We drive adoption across collaboration and self-service, measure it, and feed laggards back into the improvement plan.

Realise itMeasured adoption
The economics

Why modern is 60–70% cheaper to run.

Every layer of the modern stack removes human touch — and touch is what costs money in managed services. Add it up across an estate and the support burden falls by well over half.

60–70%
More efficient to support
A modern workplace versus a legacy environment — lower touch for the user, lower touch for the service desk.
~90%
Of needs in one licence
Business Premium already covers roughly 90% of what most businesses need — including most of what a Sentinel-class SOC draws on later.
Zero-touch
Device provisioning
Autopilot means new and replacement devices deploy without an engineer — faster for the user, near-free for the desk.
Where the saving goes

This is the first move in the funding model. The efficiency a modern workplace unlocks is exactly what pays for the security investment needed to reach Cyber Essentials Plus and deploy Sentinel-class SOC tooling — and, in turn, the data and AI work that drives revenue. Modernise the MSP layer and you free the budget to raise everything above it. It also frees your own IT people — your John, Mike or Sarah — from desktop firefighting into work that moves the business.

What you get

Lower touch, everywhere.

✓
A Windows 11 / Intune estate with encryption, patch automation and compliance reported monthly.
✓
Autopilot provisioning — devices that build themselves, with a refresh forecast and secure-disposal certification.
✓
Licence consolidation onto Business Premium, removing duplicate AV / MDR spend and surfacing unused SKUs.
✓
A simpler estate — fewer servers, simpler networks, smaller attack surface — as SaaS-first lands.
✓
A measurable efficiency gain you can point a CFO at, and reinvest up the stack.
Next step

Modernise the estate. Free the budget.

A TCO review shows exactly where a modern workplace would cut touch and cost in your environment — and what that frees up for security and intelligence.

Book a TCO review →See Microsoft CSP & FinOps
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